Questions, answered.
If what you're looking for isn't here, write to studio@dermatelier.example — we read every message.
No. New patients are welcome to book directly. If you're using insurance for a medical dermatology visit, check with your plan about referral requirements — we'll help with documentation on our side.
A medical visit addresses diagnosed or suspected conditions — acne, eczema, rosacea, psoriasis, skin cancer screening. These visits are typically covered by insurance. An aesthetic consultation is for patients seeking elective treatments — peels, lasers, injectables — and is self-pay. Many patients book both in a single appointment.
Yes, entirely. None of our products contain fragrance, essential oils, or masking fragrance compounds. We also avoid drying alcohols, dye, and the common sensitizers that show up in so-called "clean" brands.
Most of our formulary is safe in pregnancy, but our retinoid products (Retinal 0.05% Cream) are not. Each product page lists pregnancy and nursing guidance. When in doubt, ask — we'll review your full routine with you.
Barrier-repair products typically show measurable improvement in 2–4 weeks. Pigment and texture protocols take 8–12 weeks. Collagen-stimulating treatments (microneedling with RF) show progressive change over 3–6 months. We measure progress at each follow-up and adjust accordingly.
We ship within the United States via tracked ground service. Orders over $100 ship free. Orders under $100 carry an $8 flat fee. Most orders leave our studio within 1–2 business days. We do not currently ship internationally.
Unopened products may be returned within 30 days for a full refund. Opened products may be exchanged within 30 days if you've had an adverse reaction — we ask that you contact us first so a clinician can review what happened. We don't accept returns of opened products for preference reasons, given the nature of the category.
Yes — both for studio services and the formulary. Digital gift cards are delivered by email. Physical cards can be picked up at the studio. Gift cards do not expire and carry no fees.
Yes. Our full formulary is available to shop directly. That said, if you're new to clinical skincare or managing a specific concern, a consultation helps ensure you're using the right products in the right order — and it's applied toward any treatment you book the same day.
Yes. The studio is street-level, fully ADA-compliant, with an accessible restroom. If you have specific access needs, let us know when you book and we'll make sure everything is ready for your visit.